OUR STORY...
We're two painter and decorators with a love for food and cheesecake. Joe the founder of Pleesecakes has been making incredible cheesecakes for friends and family for the past few years and he's finally decided to spread the love and bring his awesome creations to the people. Mainly because he loves food and is good at washing up, Joe has bought in his business partner and good friend, Brendon to help take Pleesecakes to the next level.
Cake orders: orders@pleesecakes.com
Events: info@pleesecakes.com/events@pleesecakes.com
Location
London, UK
Our business hours are Mon - Fri 9am - 5pm
FAQS
How much notice do we require for an order?
We require a minimum of 1 weeks notice, but this is subject to change depending on the diary at that time. The best thing to do is get in touch via orders@pleesecakes.com or call us on 07872333722 & we can advise you at the time. We recommend getting your order in as soon as possible to avoid disappointment.
Does my pleesecake/s arrive frozen?
Yes the cheesecake/s will arrive to you frozen and for optimum taste we recommend defrosting in the fridge at 5c or below for up to 8 hours prior to serving (please refer to defrosting guidelines, instructions will arrive with your cake also).
What's the best way to serve a Pleesecake?
We recommend serving it chilled but not frozen.
How long will it take for my cake to defrost?
Our full size cheesecakes (small, medium & large) will take approx 5 - 8 hours to defrost in a fridge between 2 - 5c. Our mini me's & minis will take 1 - 2 hours respectively.
Do not defrost at room temperature. Do not defrost longer than the recommended times. Do not refreeze once defrosted.
How long will my cakes keep for?
Once defrosted we recommend consuming within 24 hours although the cake may naturally lose its shape slightly. Prior to defrosting they will keep for up to a month in the freezer.
What bases and fillings can i choose?
We are a full customised cheesecake company so we can do a wide variety of flavours.
Our most popular bases are: oreo, double chocolate, plain digestive.
Our most popular fillings are: salted caramel, oreo, chocolate, strawberry, raspberry, hazelnut, biscoff, vanilla & chocolate swirl.
If you have a preferred flavoured base or filling just inform us when ordering via orders@pleesecakes.com
What toppings can i choose and what are the costs?
Your Pleesecake product can be as unique as you want it to be, so please feel free to tell us your favourite toppings or exact toppings you would like. Please note some toppings may be subject to an additional charge, but we will advise you of this at the point of ordering. Don't be afraid to experiment , we love trying out new ideas!!
As a rough guide :
6/8 serving size you can choose 5 toppings, any more toppings will be charged at £1-£3 per item.
8/10 serving size you can choose 5 toppings, any more toppings will be charged at £1-£4 per item.
10/15 serving size you can choose 5 toppings, any more toppings will be charged at £1-£5 per item.
Reese,Lindt,Lindor, Ferrero Rocher,Hersheys ,Green & Blacks & other imported confectionary all carry a £3-£5 surcharge per cake, this cost depends on the size of your cake, but will be confirmed at point of order. This does not include the mini individual or mini me size.
What are the delivery options?
We cover an approx 50 mile radius from our base in Epsom. Costs vary depending on distance, day and size of your order, the team will be able to calculate this for you.
You can also request to collect your order from our base at Epsom.
Do you do baked cheesecakes?
No we do not offer baked cheesecakes currently.
Can I change or cancel my order once it has been placed?
You can cancel or amend your order 1 week prior to delivery/collection. You must make these changes by contacting us via email or by calling us on 07872333722. If amending or cancelling via email, please await a confirmation of your change. Anytime sooner than a week to your order it may not be refundable or amendable.
Where are pleesecake ltd cheesecakes made?
All our products are made and produced in the uk.
How many people will my cake serve?
mini me - 1 person(bitesized)
mini - 1 person
small - 6-8 people
medium - 8-10 people
large - 10-15 people
Is there a minimum size order?
Mini me's there is a minimum order 12
Mini's there is a minimum order of 6
There is no minimum order on our full size cakes.
Can i deliver to different addresses?
Delivery to multiple addresses will incur multiple delivery charges.
Do we do wedding cakes?
Yes of course, please contact us via weddings@pleesecakes.com or by telephoning 07872333722 to discuss your wedding day requirements.
How can I pay?
We require a bank transfer or by credit or debit using our secure card reader over the phone 07872333722.
Do you cater for people with allergies?
We will do our best to accommodate allergies, please get in contact us via info@pleesecakes.com or by telephoning 07872333722 to discuss this further.
**Pleesecakes Ltd offers products made with nuts,soy,milk,eggs and wheat. While we will take steps to
minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with nut,soy,milk,egg or wheat allergies or intolerances. If you wish to discuss this further please contact us info@pleesecakes.com or by telephone 07872333722**
Do our products contain eggs or gelatine?
None of our cakes contain eggs or gelatine. Some toppings do however ie jelly sweets. Please inform us before ordering of any intolerances.
**Pleesecakes Ltd offers products made with nuts, soy, milk, eggs and wheat. While we will take steps to minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with nut,soy,milk,egg or wheat allergies or intolerances. If you wish to discuss this further please contact us info@pleesecakes.com or by telephone 07872333722**
What are your business hours?
Our business hours are generally 9am-5pm ,Monday to Friday. Email response can take up to 24 hours, in some cases during busier times this may be up to 48 hours.
Can i collect my order?
Yes of course, you can collect your order from our base at Epsom.
Epsom Monday-Thursday between the hours of 11am-12am & 3pm-5pm
Friday-Sunday between the hours of 11am-1pm
All collections are subject to orders being paid in full prior to collection & your collection time being
confirmed.
Can I hire the 'build your own' pleesecake bar?
Yes! we hire out the bar for all sorts of events, weddings & birthdays. To enquire further please email info@pleesecakes.com
Contact us
info@pleesecakes.com
orders@pleesecakes.com
weddings@pleesecakes.com
Tel: 07872333722
PRICE examples
Big Boys
Small (Serves 6-8 people)
£45
Medium (Serves 8-10 people)
£58
Large (Serves 10-15 people)
£78
minis
Minis
£5.50 each
(minimum order of 6)
Mini me's
Bitesize
£3 each
(minimum order of 12)
**Pleesecakes Ltd offers products made with nuts,soy,milk,eggs and wheat. While we will take steps to
minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with nut,soy,milk,egg or wheat allergies or intolerance. If you wish to discuss this further please contact us orders@pleesecakes.com or by telephone 07872333722**
The mini individual sized are a minimum order of 6, every 2 would need to be the same flavour and topping choice.
These can be customised and the surcharge ranges from 10% upwards depending on the customisation required please get in touch and we can give you a final price for your topping choice.
The mini me bitesized are a minimum order of 12, every 4 would need to be the same flavour and topping choice.
These can be customised and the surcharge ranges from 10% upwards depending on the customisation required please get in touch and we can give you a final price for your topping choice.
contact us
For all enquires and orders...
info@pleesecakes.com
orders@pleesecakes.com
jobs@pleesecakes.com
weddings@pleesecakes.com
events@pleesecakes.com
marketingenquiries@pleesecakes.com
press@pleesecakes.com
Tel: 07872333722
Terms & Conditions
Please read our terms & conditions of sale carefully. They will apply for any order for items from Pleesecakes Ltd. Please note that by ordering any goods, you agree to these terms.
Please also feel free to retain a copy of these for future reference.
- This website is operated by Pleesecakes Ltd (‘we’,’us’ or ‘our’)
1.1 We are registered in England & Wales under the registration number 10574005 and our registered office is
6 Invermene Court,Epsom Surrey, KT17 1JN. Our main trading address is at 6 Invermene Court,Epsom Surrey,KT17 1JN
1.2 Any reference we make to ‘you’ or ‘your’ is a reference to you our customer and to your rights and obligations.
1.3 Goods displayed on our website can be ordered from us online through emailing us at www.pleesecakes.com or by calling our telephone ordering service on 07872333722. If there is anything you do not understand or wish explaining further , please don't hesitate to raise this at the point of ordering.
1.4 Your order constitutes an offer to us to buy our goods. All orders are subject to availability & subject to acceptance by us. We will confirm such acceptance to you by sending you an order confirmation. The contract between us (the ‘contract’) will only be formed when we send you over the order confirmation.
1.5 The contract will relate to only those goods confirmed in the order confirmation. If you add to your original order at a later date we will send a new order confirmation to include the new goods.
1.6 By placing an order you are confirming that :-
1.6.1 You are 18years or over and
1.6.2 You have read and agree to the terms & conditions
1.7 Please understand that if you refuse to accept this terms, you will not be able to order any goods from us.
1.8 The contract may be subject to your right of cancellation (see below clause 3.3)
1.9 The description and the price of goods you order will be shown on our website at the time you place your order and also in your order confirmation. We also offer a bespoke non - standard service, where goods can be ordered by special arrangement. If you are interested in such a bespoke service please contact us at www.pleesecakes.com or by telephone on 07872333722 to discuss your personal requirements and the prices.
2.0 The price of goods include collection from either of our collection points. Additional delivery charges within our delivery radius can be discussed either via email www.pleesecakes.com or by telephone on 07872333722
2.1 The goods are subject to ingredient availability. You will be informed if any goods can not be produced and in such an event we would offer you an alternative.
2.2 Please be aware that all our goods may contain nuts or traces of nuts.
2.3 We will always ensure that the prices quoted on our website are accurate at the time you place your order. We will verify prices when we give you your order confirmation.
2.4 Prices are liable to change at any time, but any changes made will not affect orders where you already have your order confirmation.
2.5 Payment for goods may be made via bank transfer or card payment, we accept all cards apart from AMEX.
2.6 We can deliver to UK mainland, at a cost to yourself that has previously been agreed.
2.7 Delivery will be made on a date that has been agreed when you place your order, upon agreeing this date you are confirming someone will be home to sign for the item.
2.8 You can collect from either our Epsom or Croydon bases on a date and time that has been agreed at point of order and confirmed on your order confirmation.
2.9 Goods are supplied frozen, instructions for defrosting our goods will be included & can be found on our website & we will include a copy of these instructions in your order box. You must follow these instructions to enjoy your product at its best.
3.0 We will arrange a time for delivery/collection once your order has been confirmed and an order confirmation sent.It is essential that you , or someone on your behalf, will be available to receive your goods at the delivery address at the agreed delivery time.If someone at that address other than you accepts delivery of the goods we are entitled to assume that person is authorised by you to do so.
3.1 Sometimes delivery may be late or cancelled because of adverse weather conditions or other events outside of our reasonable control. If this does happen we will contact you on the number provided by you at the point of ordering to update you and if necessary reschedule your delivery time and date.
3.2 If no one is at the delivery address when delivery is attempted then the following arrangements will operate as the order contains frozen perishable goods:
3.2.1 As the goods are frozen, they will be taken back by our driver and we will be unable to arrange a further delivery because of the perishable nature. In addition,since the goods cannot be resold, and since we have occurred a delivery charge, we will be entitled to retain the full price of the goods paid by you.
3.3 In the case of perishable goods, you may amend or cancel your order by contacting us by email at www.pleesecakes.com or by telephone on 07872333722 prior to the following cut off times
3.3.1 In the case of delivery service no later than 7 days before delivery is due to take place
3.3.2 In the case of collection service no later than 7 days before collection is due to take place
3.4 If you fail to collect from the arranged collection point and you have not cancelled or amended your date/time with us, we will in this instance be entitled to keep the value of your order.
3.5 If you cancel or amend your order for perishable goods within the time limits stated in clause 3.3.1 and 3.3.2 then within 30 days of the amendment/cancellation we will credit your payment method with the appropriate sum.
3.6 Where you amend or cancel your order for perishable goods outside of the time limits in clause 3.3.1 and 3.3.2, we will be unable to resell any unwanted goods since they are freshly made to order and we will also have incurred a charge to our courier on the booking of your delivery(if applicable). Accordingly, we will be entitled to retain in full the price of the goods paid by you.
3.7 Every effort will be taken to ensure that you receive the correct goods and that they are of satisfactory quality. However, if you identify incorrect goods, or the delivery is of an incorrect quantity or you are dissatisfied in any way with the quality of the goods, you should notify us as soon as reasonably possible. In the case of perishable goods, you should inspect them on delivery and if you have any complaints, contact us immediately by telephone on 07872333722
We may then at our discretion, require you to send us a photograph of the goods which are subject of the complaint. We may also require you to return the cake to us, in which case we will arrange to collect this from you.
3.8 You should note that where you order any cake with a topping, the topping by its nature may become dislodged
during transit. In most cases, you will easily be able to replace the topping on the cake and this will not in any way affect the quality of the cake itself. Accordingly, in that event, you will be entitled to the remedies under clause 3.7.1 if there is some other problem with the quality of the cake after the topping has been replaced.
3.8.1 make good any shortage or exchange the incorrect goods or goods that are of unsatisfactory quality; or
3.8.2 where you have paid the price of short delivered or unsatisfactory goods by bank transfer,refund the appropriate sum to your payment method.
3.8.3 We will not require payment of any additional delivery charge in respect of the replacement of goods or making good their shortfall in these circumstances.
4.0 If either of us fails to comply with these terms, the relevant party will only be responsible for losses which are a direct and foreseeable consequence of the failure to comply with these terms.
4.1 We will not be responsible for any loss or damage to goods after you have taken delivery of them except as set out in these terms.
4.2 We cannot accept liability for losses which were not reasonably foreseeable by us when we agreed to supply you with the goods. Accordingly, our maximum liability to you in respect of any contract will be limited to refunding you the price you paid for the goods in question
4.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any our our obligations under these terms that is caused by events outside our reasonable control.(‘Force Majeure Event’)
4.4 A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
4.4.1 strikes,lock outs or other industrial action; or
4.4.2 civil commotion, riot, invasion,terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
4.4.3 fire, explosion,storm,flood,earthquake,subsidence,epidemic or other natural disaster; or
4.4.4 impossibility of the use of any relevant means of public or private transport; or
4.4.5 impossibility of the use of public or private telecommunications networks.
4.5 Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to close or find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.
4.6 You may not transfer any of your rights and obligations under these terms to another person without our prior written consent
4.7 We can transfer all or any of our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms.
4.8 Making a complaint, we welcome any form of feedback to help us improve the service we offer. if you want to make a complaint please contact us at www.pleesecakes.com or by calling 07872333722
4.9 We will try to resolve any disagreements quickly and efficiently. We endeavour to respond to all complaints within 14 days. We will keep you informed as we handle your complaint and we will in most cases be able to resolve this fully for you within 30 days.
5.0 Claims may be reduced or rejected if we have not been given an opportunity to put matters right.
5.1 All rights, including copyright,trademarks,names and logos used in relation to our website are owned by or controlled for these purposes by us. Nothing in these terms confers on you any license or right under any of our trademarks,names or logos or those of any third party.
5.2 The content of our website is and remains our property
5.3 Applicable laws require that some of the information or communication we send to you should be in writing. When using our site, you accept that communications with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website.
5.4 For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts,notices,information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
5.5 All notices given by you to us should be given to us via email at www.pleesecakes.com
5.6 We may give notice to you at either the email or postal address you provide to us when placing an order.
5.7 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent,or three days after the date of posting of any letter.
5.8 In proving the service of any notice, it will be sufficient to prove,in the case of a letter, thats such letter was properly addressed, stamped & placed in the post and, in the case of an email, that the email was sent to the specified email address of the address.
5.9 We may change these terms without notice to you in relation to future sales and you should therefore check the website prior to each order to ensure that you have read and understand the current version of our terms.
6.0 A person who is not party to these terms shall not have any rights under or in connection with them under the contracts (rights of third parties) act 1999.
6.1 If you are not happy with the way we deal with any disagreement and want to take legal proceedings, you must do so in England.
6.2 These terms will be governed by English law.
The www.pleesecakes.com website is operated by Pleesecakes Ltd of Epsom,Surrey. If you have any queries please contact us on 07872333722