FAQ

We recommend that you serve the cheesecake chilled (but not frozen). The time it takes to defrost will depend on the size ordered and you must keep your cheesecake in the freezer until the day of consumption.

Yes the cheesecake(s) will arrive to you frozen and for optimum taste we recommend defrosting in the fridge at at least 5 degrees centigrade or below, for up to 8 hours prior to serving (please refer to the defrosting guidelines on our website www.pleesecakes.com & also there will be a copy in with your order)

Pleesecakes Ltd do not share your information with anyone, you may be added into our personal data base for future mailing purposes. If you do not wish to be added to this data base ,please let us know. Your privacy is very important to us. Any information we keep is solely used to help us understand our customers and better direct promotions.

We suggest the best way to cut the whole cake is when it is partially defrosted. with a slightly warmed knife. The individual sized ones can just be eaten as you wish.

How long will it take for my cake to defrost?

Your whole cheesecakes will take approximately 8 hours prior to serving , depending on size. Your mini individual sized cheesecakes will take approximately 1-2 hours prior to serving This is only a guideline & will depend on your fridge temperature .

We recommend you defrost at 2-5 degrees centigrade .

There is but only for our mini individual size cheesecakes .

The minimum for the mini individual size cheesecakes is 6 for this you can choose 3 different flavours/toppings , so you would receive 2 of each flavour.

You can contact us via our website www.pleesecakes.com or by calling us on 01737210250

Our main choice of bases are as follows:
Plain digestive, Chocolate digestive, Double chocolate digestive, Oreo, Ginger. If there is a base choice that you require that isn’t listed here , please get in touch & we will see if we can help.

Although many of our cakes may not contain nuts in the actual cheesecake, they are not produced in a nut free kitchen so may contain nut traces. We do take every possible step to reduce the risk of cross
contamination.

Yes of course you can choose a few flavours!

As a guide with an order of 6 mini individual sized ones we would suggest a choice of 3 flavours/toppings so you would receive 2 of each choice.These flavours/toppings can be added to in multiples of 2.

You are able to cancel or amend your order 72 hours prior to delivery/collection is due to take place. You must make these changes contacting us either via email at www.pleesecakes.com or via telephone on 01737 210 250. If amending or cancelling via email ,please await a confirmation of your change.

You can only choose to deliver to one designated address per order. Multiple addresses will incur multiple delivery charges.Please get in touch to discuss this if this is what your order requires. Via our website www.pleesecakes.com or via telephone 01737 210 250

We can cover a radius of 70 miles of Redhill, Surrey at present.

The delivery cost to yourselves will depend on the distance you are from us.

We can also accommodate deliveries further afield and it is best to get in touch for a bespoke quote on this.

Yes of course!! Your Pleesecake product can be as unique as you want it to be, so please feel free to tell us your favourite toppings or exact toppings you would like. Please note some toppings may be subject to an additional charge, but we will advise you of this at the point of ordering. Don’t be afraid to experiment , we love trying out new ideas!!
As a rough guide :
8/10 serving size you can choose 5 toppings, any more toppings will be charged at £1-£3 per item.
10/15 serving size you can choose 5 toppings, any more toppings will be charged at £1-£4 per item.
15/20 serving size you can choose 5 toppings, any more toppings will be charged at £1-£5 per item.
Reese, Lindt, Lindor, Ferrero Rocher, Hersheys ,Green & Blacks & other imported confectionary all carry a £3-£5 surcharge per cake, this cost depends on the size of your cake, but will be confirmed at point of order. This does not include the mini individual or mini me size.

Yes of course, please contact us at weddings@pleesecakes.com or by telephoning 07872333722 to discuss your wedding day requirements.

Yes, you can choose your delivery date for your Pleesecakes order, diary depending of course. We do not offer delivery on a Sunday unless by prior arrangement & the cost will reflect this.

Yes, once we have received your payment in full we will notify you via email that your order & date requested have been confirmed .

If you do not receive a confirmation of your order after 24hours of you notifying us that you have paid, then please get in touch with us either at www.pleesecakes.com or by telephoning 01737 210 250 and we will get that rectified for you.

Our cakes are delivered frozen.Please refer to defrosting instructions these can be found both on our website and also a copy of which will be with your order on how to defrost correctly.

Your cake will be delivered on a cake board in a box, the boxes are recyclable.

We will do our best to accommodate allergies, please get in contact either via www.pleesecakes.com or by telephoning 01737 210 250to discuss this further.

We commit to respond to all emails & enquiries within 24working hours, this may be increased to 48 working hours at peak times, but we will update our website if we are experiencing delays.