Free delivery on orders over £65

Frequently Asked Questions

Please find our FAQ's below:

We require a minimum of 72 hours notice to place an order however this is subject to change depending on the diary at that time. The earlier you are able to order the better to ensure a diary slot however we advise to get in touch via our contact page or call us on 01737210250 regarding last minute orders as we may be able to help.

 

Please note: if your desired delivery/collection date is not available, you can pre-order and keep our cakes in the freezer for up to 30 days.

  1. Delivery slots are typically between 7am-5pm, traffic depending. (For delivery times on bank holidays, public holidays, Christmas, Easter etc. delivery times please see our website for more information and updates.)
  2. We cannot allocate specific delivery time slots however you will receive a text message from one of our drivers when you are the next stop to allow you time to prepare.
  3. If your Pleesecake(s) is required for a morning celebration/occasion we would suggest moving the delivery date to the previous day or slot and storing your cake in the freezer overnight, so you can defrost in plenty of time.
  4. Please ensure a mobile number is provided and not landline to ensure that we can contact you via text message. Please also check the phone number you have provided is correct on your order confirmation.
  5. If you are concerned about your delivery please wait until AFTER 4pm to give us a call on: 01737 210 250

We currently are able to cover a 50 mile radius from our HQ in Redhill, Surrey. However we have a variety of Nationwide available products which can be found via our website menu. The delivery cost to the intended address will depend on the distance you are from us.

 

We are able to accommodate deliveries further afield, to do so get in touch via the contact form on our website.

  1. We are running socially distanced collections, please ensure you are wearing a mask when you arrive to collect.
  2. The collection address is: 17 Trowers Way, Redhill Surrey RH1 2LH.
  3. Collection contact number: 01737210254.
  4. Collection hours are: Monday to Friday – 7am-4:30pm, Saturday – 2pm-6pm, Sunday – CLOSED (These times will be subject to change over bank holidays, public holidays, Christmas, Easter etc. Please see our website for more information and updates on these collection times.)
  5. Once you have arrived ring the doorbell located on the front door, then a member of staff will come to you.
  6. Have your order number and name on the order ready beforehand.
  7. Please ensure if you are planning on travelling any distance with your cake you can have either: A) purchase one of our insulated travel boxes or B) you have an extra-large cool box/bag and ice packs to keep your Pleesecake(s) frozen for your journey home. The largest box size we supply is: 12”x12”.
  8. If someone else is collecting on your behalf this is not a problem at all, please ensure they have your order number and name.

Please note: All collections are subject to orders being paid in full prior to collection.

1.Your order will be delivered within 5 BUSINESS WORKING days. (These times will be subject to change over bank holidays, public holidays, Christmas, Easter etc. Please see our website for more information and updates on these times.)

  1. Your order will be delivered by DHL which is booked in by our external logistics company and you will receive all tracking information by them via email or text message.
  2. Someone MUST be in to sign for the delivery to be able to place the goods into a freezer straight away. Unfortunately we are unable to leave the package with a neighbour or without a signature.
  3. If you delay your order YOU will have to accept the liability as the products MUST be delivered on the day of dispatch, otherwise the products will melt and become inedible.
  4. Due to current Covid-19 restrictions we are only able to dispatch orders Tuesdays-Thursdays. We do not deliver on weekends or bank holidays.
  5. Our products are delivered with dry ice to keep them frozen whilst in transit, please note:
    • DO NOT handle the dry ice with bare hands. It can cause severe cold burns and frostbite.
    • DO NOT play with the dry ice. Playing games with dry ice is dangerous and ALWAYS keep it away from children.
    • Use an insulated container to store dry ice.
    • DO NOT place in working refrigerator or freezer.
  1. 7. To safely dispose of the dry ice:
    • Dry ice sublimates leaving no residue, however care should be taken when surplus ice remains when the application for which is was intended is completed.
    • ALWAYS ensure that dry ice is dispose of in a safe place e.g. a well-ventilated area.
    • DO NOT dispose of dry ice in an area where CO2 gas can collect in low-lying areas e.g. garage pits, drains, confined spaces, etc.
  1. 8. Dry ice is solid carbon dioxide (CO2). It has the unusual property of ‘subliming’, that is going from a solid to a gas without passing through a liquid phase. The product can only exist at -78ºc and maintains at this temperature by sublimation.
  2. Dry ice is safe provided the safety guidelines are followed. For more safety information head to: https://www.boconline.co.uk/en/images/dry-ice-bcga-guidelines_tcm410-39540.pdf
  3. Please note our nationwide products are currently NOT suitable for vegetarians, but HOLD TIGHT as this is something we are working closely on in the background!

Please see below for collection times on bank and public holidays:

  • Bank holidays – Closed
  • Christmas eve – 6:30-11:30pm
  • New years eve – 7:00 – 12pm

We have an array of vegetarian options available for Nationwide delivery, for our allergen guide, click here.

We recommend that you serve the cheesecake chilled (but not frozen). See below for full storage instructions:

  1. Your Pleesecake(s) will arrive to you frozen. (Unless specified otherwise)
  2. If you wish to consume your Pleesecake(s) on the day of delivery/collection, it will need to defrost in a fridge prior to eating. Defrost times will vary depending of the size of the cake(s), we recommend 6-8 hours for larger cakes and 1-2 hours for minis at 2-5ºc.
  3. Full care instructions will be on our packaging when you receive your Pleesecake(s).
  4. If your Pleesecake(s) is not being eaten on the day of delivery/collection, it will need to be placed in the freezer straight away, where it can be stored for up to 30 days.
  5. DO NOT! Defrost overnight or out of a fridge, e.g. a cold garage, on the side, a conservatory or anywhere else you may deem as ‘cold’.

Yes all of our Pleesecake(s) arrive frozen (unless stated otherwise). See below for full storage instructions:

  1. Your Pleesecake(s) will arrive to you frozen. (Unless specified otherwise)
  2. If you wish to consume your Pleesecake(s) on the day of delivery/collection, it will need to defrost in a fridge prior to eating. Defrost times will vary depending of the size of the cake(s), we recommend 6-8 hours for larger cakes and 1-2 hours for minis at 2-5ºc.
  3. Full care instructions will be on our packaging when you receive your Pleesecake(s).
  4. If your Pleesecake(s) is not being eaten on the day of delivery/collection, it will need to be placed in the freezer straight away, where it can be stored for up to 30 days.
  5. DO NOT! Defrost overnight or out of a fridge, e.g. a cold garage, on the side, a conservatory or anywhere else you may deem as ‘cold’.

You are able to cancel or amend your order 72 hours prior to delivery/collection is due to take place. You must make these changes contacting us either via the contact form on our website or via telephone on 01737 210250. If amending or cancelling via email, please await a confirmation of your change.

We suggest the best way to cut the whole cake is when it is partially defrosted using a slightly warmed knife. Our minis can just be eaten as you wish, so get stuck on in there

No you CANNOT refreeze your cheesecake once it has been defrosted.

We recommend to keep your Pleeesecake(s) in the fridge for no longer than 24 hours.

We take great pride in the production and execution of our products as our team are fully trained on food allergy and intolerances set by the Food Standards Agency. Therefore take great care and seriousness to make sure you feel safe consuming our products. Please take into consideration that as a small company, we may use shared equipment when in production, meaning that although cross contamination is managed, it cannot be to a complete allergen-free level. If you have any other queries regarding ingredients in our products, please get in touch via email and info@pleesecakes.com or phone on 01737 210 250. For our allergen guide, click here.

As a rough guideline, we recommend the following servings:

 

Mini individual Pleesecakes – 1 person, individual/dessert size serving size

Small Pleesecake – 8-10 servings

Medium Pleesecake – 10-15 servings

Large Pleesecake – 15-20 servings

The only minimum order size we offer is for our mini Pleesecakes where you can a minimum box of 6. We offer Build Your Own boxes which allows you to order up to three different desired flavours. e.g. 2 of each flavour, 3 of two different flavours, 4 of one flavour and 2 of another.

Yes! Check out our baked cheesecakes here.

Pleesecakes Wholesale Ltd do not share your information with anyone, you may be added into our personal data base for future mailing purposes. If you do not wish to be added to this database, please let us know. Your privacy is very important to us. Any information we keep is solely used to help us understand our customers and better direct promotions.

All of our cheesecakes are made at our HQ in London, England.

You can contact us via our contact form on our website or by calling us on 01737210250.

Our main choice of bases are as follows:

Plain digestive or double chocolate digestive.

If you would like to require a different flavour base, please get in touch using our contact form and we can see whether we can fulfil this requirement.

Absolutely! Please get in touch via our contact form on our website or via telephone on 01737 210250 to discuss your custom requirements.

Yes, we ensure to use fresh, local dairy produce in all of our Pleesecakes.

Of course! Our Build Your Own boxes is a minimum of 6, that allows you to order up to three different desired flavours. e.g. 2 of each flavour, 3 of two different flavours, 4 of one flavour and 2 of another.

You can only choose to deliver to one designated address per order. Multiple addresses will incur multiple delivery charges. Please get in touch to discuss this if this is what your order requires via the contact form on our website or via telephone on 01737 210250 to discuss this further.

Our delivery costs vary depending on where you are in our delivery radius to which you will be notified at the checkout stage.

Yes of course!! Your Pleesecake(s) product can be as unique as you want it to be, so please feel free to tell us your favourite toppings or exact toppings you would like in the order notes section at the checkout. Please note: some toppings may be subject to an additional charge, but we will advise you of this at the point of ordering. Don’t be afraid to experiment, we love trying out new ideas!!

 

As a rough guide :

Small (8-10 servings) you can choose 5 toppings, any more toppings will be charged at £1-£3 per item.

Medium (10/15 servings) you can choose 5 toppings, any more toppings will be charged at £1-£4 per item.

Large (15/20 servings) you can choose 5 toppings, any more toppings will be charged at £1-£5 per item.

Reese, Lindt, Lindor, Ferrero Rocher, Hersheys, Green & Blacks and other imported confectionary all carry a £3-£5 surcharge per cake, this cost depends on the size of your cake, but will be confirmed at point of order. (This does not include the mini individuals or mini me sizes)

You bet we do! Please contact us via email on weddings@pleesecakes.com or by telephone via on 07872333722 to discuss your wedding cake requirements.

Yes, you can choose your delivery date for your Pleesecake(s) order at the checkout stage where you can book up to a year in advance, diary depending of course. We do not offer delivery on a Sunday unless by prior arrangement, please note the cost will also reflect this. If your required delivery slot is fully booked, you can pre-order and keep our Pleesecake(s) in the freezer for up to 30 days.

Yes, all orders will need payment in full when you confirm your order.

When finalising your order via online, you can pay via card. We accept all debit and credit cards including AMEX.

Yes, once we have received your payment in full we will notify you via email that your order and date requested have been confirmed .

If you do not receive a confirmation of your order after 24 hours of you notifying us that you have paid, then please get in touch with us either via the contact form on our website or by telephone on 01737 210 250 and we will rectify that for you. (Please also check your junk folder first!)

Your cake will be delivered on a cake board in a recyclable box.

Absolutely, for any special allergies or dietary requirements please get in touch via the contact form on our website or via phone on 01737 210250 to discuss your custom order further or for our allergen guide, click here.

A section of our products do contain eggs, for our allergen guide, click here.

We commit to respond to all emails and enquiries within 24 working hours however please note this may be increased to 48 working hours at peak times. We will update our website if we are experiencing delays.

Our Office opening hours are:

Monday-Friday 8:30-5:00pm

Closed bank holidays

 

Our kitchen collection hours are:

Monday-Friday 7:30am-4:30pm | Sat 2-6:00pm | Sun Closed
Christmas Eve 6:30am-11:30am | New Years Eve 7am-12pm
Closed Bank Holidays

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